Support Developer

remote
Toronto, Ontario, Canada .
full-time . October 6, 2025

Description

About Part3

Part3 is redefining how architects, consultants, and builders collaborate during the construction administration phase of a project. Our platform brings structure, clarity, and efficiency to one of the most complex — and critical — stages of the building process.

Our users include architects, engineers, consultants, general contractors, and owners — all working within a dynamic ecosystem of documents, reviews, and communication threads. With powerful workflows, rich document types, and a growing suite of AI-enabled features, Part3 is helping transform how modern construction teams deliver projects.

The Opportunity

We’re looking for a Support Developer who will act as the first technical filter for support tickets. You’ll play a key role in ensuring our users get fast, accurate responses by diagnosing whether an issue is a bug, a configuration problem, or a user misunderstanding.

This is a perfect opportunity for a developer who loves debugging, problem-solving, and improving customer experiences — someone who’s as comfortable diving into logs or code snippets as they are collaborating with a customer success teammate to resolve an issue.

You’ll work closely with both our support specialist and software developers — bridging the gap between product knowledge and customer experience.

What You’ll Do

Investigate incoming tickets as the first line of technical triage:
Reproduce reported issues
Determine whether they stem from bugs, environment setup, or user workflow errors
Clearly categorize and route tickets to the right team (support, dev, or product)
Collaborate with our dedicated Support Specialist to ensure customer issues are resolved quickly and communicated clearly.
Debug and validate potential defects, including reviewing logs, testing environments, and API responses.
Document recurring issues and identify opportunities to improve system reliability or in-app help content.
Collaborate with developers to track, escalate, and verify fixes for reported bugs.
Grow into a role that tackles highly requested product enhancements
Contribute to support tooling and automation — helping streamline ticket triage and internal visibility.
Become a product expert in a platform used by multiple disciplines across the construction ecosystem.

About You

You’re a curious, technically-minded problem solver who loves unraveling complex issues. You understand that great support isn’t just about fixing problems — it’s about making the product (and the team) stronger.

You’re excited to work in a fast-paced, SaaS environment with real-world impact in the construction industry.

You likely have:

2+ years of experience in a technical support or developer support role (SaaS preferred)
Strong debugging skills and comfort with browser dev tools, APIs, and logs
Familiarity with web application languages (React, Node, Python)
Ability to reproduce issues, communicate findings clearly, and collaborate across teams
Empathy for users and a curiosity to understand the “why” behind each issue
Bonus: Experience in construction technology, architecture, or engineering software

Why You’ll Love Working Here

Impact: Help shape how modern construction teams collaborate on real-world projects.
Collaboration: Work closely with developers, designers, and customer success pros.
Growth: Build a deep technical understanding of a complex, evolving SaaS platform.
Ownership: You’ll be the first line of defence and the key bridge between customers and code.

Reporting

This role reports to the CTO, and has close collaboration with the Customer Success team.

Compensation

$90,000.00 - $120,000.00 per year

Know someone who would be a perfect fit? Let them know!